Logging into Freshservice

To access to Digi Cloud PABX Hub service portal, type in the URL digi.freshservice.com on your Internet browser.

You have access to the service desk’s knowledge base and announcements even before you login.

You’ll also be able to raise a ticket without logging in (you’ll be prompted to provide your official email address), but you will need to login in order to track a ticket you’ve raised.

Click on “Login” in the top-right corner to do so.

You can login to Freshservice using one of two options:

Your official email address and its password
Your official Google ID (if your organisation has integrated it with Google Apps)

Note: In case you happen to forget your login password, you can click on ‘forgot your password?’ to get a password reset link mailed to your email address.