Viewing Assigned Ticket

If you have tasks assigned to you, it will be visible under the My Tasks section present on the left sidebar.

To view a complete summary all your tasks, click on the View All option present on top of the My Tasks section.

You can view tasks based on the following status: Due Today, Overdue, Upcoming, and Completed

You can click on a task to change its status or assign the task to a different person.

Note: You can also create tasks within tickets and assign them to your fellow agents