Tickets Shortcut
The below mentioned shortcuts will come handy when you’re inside the Tickets module in Freshservice.
Keys
Function
Up or k
Down or j
Move cursor to the previous ticket
Move cursor to the next ticket
Alt + right
Go to the next page
Alt + Left
Go to the previous page
x
Select the ticket(s)
Shift + x
Select all the tickets on the page
*You can select multiple tickets by moving the cursor to the tickets and pressing the ‘x’ key.
Once a ticket has been selected, you can use these shortcuts to perform actions like opening
the ticket or assigning the ticket to yourself.
Keys
Function
Space bar
View hover details of a ticket
Enter
Open the ticket
X then @
Assign the tickets to yourself
X then #
Delete the ticket(s)
X then ~
Close the ticket(s)
X then Alt + ~
Close without sending an email notification
X then !
Mark the ticket(s) as spam
Shortcuts to Use Within the Ticket View
Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket
or changing its property.
Keys
Function
Alt + right
Go to the next ticket
Alt + left
Go to a previous ticket
r
Reply to a ticket
f
Forward a ticket
t
Add task to a ticket
n
Add note to a ticket
w
Add yourself as a watcher to a ticket
m
Add time to the ticket
#
Delete a ticket
~
Close a ticket
!
Mark ticket as spam
]
Expand conversations in a ticket
}
View the activities of a ticket
p
Edit ticket property
Common Shortcuts for the Tickets/Problems/Changes/Releases tab
Keys
Function
Up or k
Move cursor to the previous record
Down or j
Move cursor to the next record
Alt + right
Go to the next page
Alt + left
Go to the previous page
x
Select the record(s)
Shift + x
Select all the records in the page
Enter
Open record
t
Add task to a record
n
Add note to a record
X and @
Assign record(s) to yourself
X and #
Delete record(s)
X and ~
Close record(s)
You can disable keyboard shortcuts for your account by clicking on your profile picture
in the top right corner and toggling off the switch next to Keyboard Shortcuts.