Filtering the Tickets

The Tickets tab allows you to filter data based on various parameters. Inside the Tickets module, you can see the right sidebar filled with options to filter your tickets. You can filter tickets based on the type (incident or service request), agents, groups, status, priority, etc.

If you wish to save the set search parameters for future use, you can click on the new tick mark present right on the top bar (refer screenshot).

The saved search parameters will be created as a new view which you can later access from the same tab.