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Viewing Assigned Ticket
If you have tasks assigned to you, it will be visible under the My Tasks section present on the left
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Keyboard Shortcuts to your Service Desk
Freshservice lets you perform repetitive tasks quickly by using keyboard shortcuts. These shortcuts
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Tickets Shortcut
The below mentioned shortcuts will come handy when you’re inside the Tickets module in Freshservice.
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Working with Ticket
You can think of a ticket as a case-sheet that contains the entire history of an issue- right from t
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Filtering the Tickets
The Tickets tab allows you to filter data based on various parameters. Inside the Tickets module, yo
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Viewing and updating the ticket
Apart from creating and filtering tickets, you can also update various parameters of a ticket. You c
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Assigned Ticket
Once the ticket is created, it shows up in the tickets tab as ‘Unassigned’. It needs to be assigned
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Adding a task
You can think of a task as a child ticket. Let’s say you receive a ticket that requires an agent fro
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Adding Associate Asset
Most issues that customers raise tickets for pertaining to a specific device. And if you can add inf
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Adding a Private Note
It’s a good practice to add details about the troubleshooting you performed in the ticket. You can m